In this situation, please do the following:

• attempt to license the application on the replacement system, once (it'll fail, but we'll need this failed transaction to transfer the license)
• contact us with the following information:
• the License ID you used to attempt the above licensing
• the kind and model of system upon which the software was previously installed

Note that, legally, we can only provide support to the registered owner — in practical terms, it means that we'll need to communicate via the registered email address or we'll need a copy of the original purchase receipt.

Important: Just a warning that you need to be very careful not to attempt any licensing operations for an application/product from a system that was de-activated by us (i.e., during this procedure). If a licensing operation from a system that was marked as "missing/dead" issues a licensing request using that same License ID, that License ID will automatically be disabled (affecting all its licenses) and no further licensing operations will be possible via that License ID. If a stolen/failed/etc. system is re-acquired/repaired and you need to move the same licensed application back to it, disable the license on the other system then let use know and we'll move the license and make the re-acquired system available for continued licensing, again.