In situations where a LicenseControl'd application and/or plug-in will not run (i.e., so it's unable to present its licensing operations), you can locate then run/launch the LicenseControl application directly. In this case, you must be sure to run the correct LicenseControl application as each LicenseControl'd application and plug-in has its own embedded LicenseControl. As always, a licensing operation that applies to a given application/plug-in on a given system must be performed from that system.

To run LicenseControl directly on a Mac OS X system:

• find the LicenseControl.app for the application/plug-in that's to be unlicensed — it's normally located inside an application or plug-in "bundle" so you may need a search utility such as Find Any File or EasyFind
• double-click the LicenseControl.app icon — the resulting window title will normally read "LicenseControl for " followed by the application/plug-in name
• perform the licensing operation(s)

To run LicenseControl directly on a PC Windows system:

• find the LicenseControl.exe for the application/plug-in that's to be unlicensed
• run the LicenseControl.exe application — the resulting window title will normally read "LicenseControl for " followed by the application/plug-in name
• perform the licensing operation(s)
• if there are problems performing the licensing operations:
• delete the LicenseControl registry entry as follows:
• download, unzip and double-click/run the following registry script
• OR
• open the Start menu
• on XP or Vista, Select "Run...", type regedit and press the OK button
• on Windows 7, type regedit in the search box and run RegEdit (once found)
• Expand HKEY_LOCAL_MACHINE
• Expand SOFTWARE
• on 64-bit Windows: Expand Wow6432Node
• Select "Derman Enterprises Inc. - LC" and delete it
• note that this does not de-activate the license but will make this system unaware of it's own license, if it was licensed
• now either find and run LicenseControl_Setup.exe as Admin (right-click to get "Run as...") or run the application/plug-in installer again (it will run LicenseControl_Setup.exe)
• if de-activating a license, use LicenseControl's "Find this Application's License and Activate It"/re-activate operation to make this system aware of its own license (i.e., so it can then be de-activated)
• now perform the licensing operation(s)

If you encounter any problems with the process, capture screenshot(s) showing the ID entry (if applicable) and the error and send it as an attachment to a problem report.

If you're unsure which system(s) are licensed, you can use LicenseControl's status/information operations to determine the licensing status/information. If you manage multiple LicenseControl'd applications, you can use the LicenseControl Utility to perform certain kinds of licensing operations.

In OS X, you can view a system's MAC/Ethernet IDs (labeled as Hardware Address in older OS X versions) via the Network Utility (in /Applications/Utilities). In OS X 10.5 and later, look in the System Preferences → Advanced... → Ethernet tab.  In older versions, the Network Interface pop-up menu on the Info panel shows information about each Ethernet device and en0 is the primary.

In Windows, you can view a system's MAC/Ethernet IDs (labeled as Physical Address) via the Windows command:
ipconfig/all

If the previously licensed system has "gone dead," see the FAQ regarding failed systems.